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Account Supervisor

Reference Number: ESP 1723
Location: New York, NY

New York City digital marketing agency is seeking an Account Supervisor to join our Client Strategy team. 

The ideal candidate has 2+ years of experience at Digital Agency in either Client Services, Account Services, Project Management, or Strategy.

We’re seeking a self-starter that is well versed in SEM/PPC, Social Media, Display Planning, Analytics & Insights, SEO, Mobile Marketing, Business Intelligence, and Projection Modeling.

Responsibilities:

Campaign Strategy

  • Proactively advise clients on digital strategy and trends
  • Ensure campaign planning and execution aligns with client objectives or best practices
  • Confirm that campaign performance reporting includes correct metrics and insight
  • Manage the ongoing planning and execution of clients’ campaigns
  • Ensure that the correct strategies and resources are utilized to deliver against goals

Client Engagement

  • Manage a range of clients in various industry verticals across digital media teams
  • Monitor and communicate performance trending towards client revenue / KPI goals
  • Produce monthly, quarterly and yearly performance reviews for clients
  • Schedule and lead weekly client status calls
  • Prepare key insights and summary performance for status calls
  • Respond to requests from clients and select vendors
  • Coordinate the successful onboarding of new clients
  • Troubleshoot client concerns and billing issues
  • Assist clients with the contract renewal process

Analytical and Technical

  • Understanding of the roles that paid media channels play in the digital ecosystem
  • Proficient in marketing and analytics products, such as Google Analytics, AdWords, Facebook Business Manager
  • Ability to analyze data and draw insightful findings grounded in metrics across media channels

Required Background:

  • 4+ years of professional work experience
  • A minimum of 2 years of digital agency experience in Client Services, Account Management, Project Management, or Strategy
  • Bachelor degree in a related field
  • Strong analytical skills with the ability to digest and interpret data
  • Excellent client relationship management skills
  • Significant experience with cross-functional management and/or project management
  • Knowledge of Google Analytics, Google AdWords, Facebook, Instagram, and Twitter
  • High proficiency in Excel
  • Proficiency in Keynote/Powerpoint
  • Excellent project management, campaign management, and planning skills
  • Great presentation skills and the ability to adapt to clients’ communication styles
  • Ability to proactively recognize and address client needs

Bonus points if you are:

  • Proactive, enthusiastic and self-motivated
  • Organized and able to multi-task as well as prioritize tasks appropriately
  • Innovative and creative, with a logical and methodical approach to problem-solving

What we provide:

  • Medical covered 100% individual by company and 80% Dependent Care, begins on start date.
  • Dental & Vision covered 100% by company, begins on start date.
  • Option to join our 401k plan after 1 month of employment with company match
  • Annual bonuses (Based on company performance)
  • Flexible work from home and vacation policy
  • Exciting culture and group atmosphere
  • Nurturing learning environment with growth opportunity
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